The terms and conditions will form a contract between the “Customer” and “LB Driver Training Ltd” known as the “Company”
The Company requires the following obligations be adhered to by the Client and the following terms and conditions apply when persons make payment or issue a Purchase Order Number to the Company and therefore enter into this contract with the Company.
1. Course fees must be paid in full prior to any training course unless a previous financial arrangement has been agreed and accepted by both parties.
2. A valid Driving Licence for the relevant vehicle category must be presented at all times including duration of training course, theory and practical tests. Failure to produce a valid licence at theory or practical test appointment will result in forfeiture of fees paid.
3. It is the responsibility of the Customer to ensure the correct provisional entitlement for the category of training booked is valid and current.
4. If a Customer wishes to cancel any training course this must be done 15 working days before the course start date otherwise all fees paid will be forfeited.
5. If a Customer wishes to cancel any training course with more than 15 working days notice any deposit payment will be forfeit.
6. If a Customer fails to attend a course date or fails to complete a course all fees will be forfeited.
7. The Company reserves the right to cancel any course booking by the Customer if course fees have not been paid in full.
8. The Company reserves the right to amend course dates and will ensure the Customer has been informed of any changes. Any amendments made by the Company are free from financial penalty.
9. Any Customer found to be under the influence of alcohol or drugs will have their course terminated with immediate effect and all fees forfeited.
10. Smoking is not permitted in any Company vehicles.
11. Any Customer undertaking a course with the Company agrees to adhere to instructions given to them both verbally and/or written by any member of Company staff.
12. Any Customer taking driving courses must ensure they have taken sufficient rest before driving to comply with Drivers Hours Regulations and Working Time Directive.
13. No responsibility will be accepted by the company for any loss of personal items from Company vehicles.
14. All Customers agree to conduct themselves in an appropriate manner when taking a course. If a Customer is deemed to be a danger to themselves or the Company or uses abusive language or threatening behaviour the Company reserves the right to terminate course with immediate effect.
15. The Company will compensate for any mechanical failure with time in lieu.
16. If a course is cancelled due to bad weather or circumstances outside its control the Company will arrange for course dates to be made available as soon as possible with no financial penalty.
17. In accordance with the Customer Protection Distance Selling Regulations 2000, when a course is booked without face to face contact, the Customer may cancel the contract within seven days (cooling off period) of that contract having been concluded.
18. Subject to the Customer Protection Distance Selling Regulations 2000 mentioned above all monies paid towards course fees as either deposits, part payments, balance payments or any form of instalment payment outside of the aforementioned and cooling off period are non-refundable.
19. Any monies paid in advance must be used within a 12 month period otherwise these monies will be deemed forfeit.
20. The Company reserves the right to update and amend these terms and conditions at anytime.
21. The Company will provide copies of our terms and conditions on request and displays them on our website. It is taken that all clients have read and agreed to the Company terms and conditions before requesting training or beginning a training course and therefore entering into a contractual agreement with the Company.
If you require further information, or would like to discuss your requirements, then please contact us by email, phone* or contact form.
*Phone calls cannot always be answered if we are on the road
Complaints Procedure
We are committed to providing high-quality training and customer service. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know so we can resolve the issue promptly and fairly.
1. How to Make a Complaint
If you wish to make a complaint, please contact us as soon as possible using one of the following methods:
Email: enquiries@lbdrivertraining.com
Phone: 07515552947
Please provide as much detail as possible, including your name, contact details, course information, and a clear description of your complaint.
2. Acknowledgement
We will acknowledge receipt of your complaint within 3 working days of receiving it.
3. Investigation
Your complaint will be reviewed by a member of our team who was not directly involved in the matter where possible. We may contact you for further information to help us fully understand the issue.
4. Response
We aim to provide a full written response within 7 working days of acknowledging your complaint. If the matter is more complex and requires additional time, we will inform you and keep you updated on progress.
5. Resolution
Where a complaint is upheld, we will take appropriate action to resolve the issue. This may include (but is not limited to):
Offering additional training
Providing a partial or full refund (where appropriate)
Taking corrective action to prevent recurrence
6. Escalation
If you are not satisfied with our response, you may request that your complaint be reviewed by senior management. Please submit your request in writing within 7 days of receiving our response.
7. External Resolution
If the complaint cannot be resolved internally, you may seek independent advice or refer the matter to an appropriate external body where applicable.
We value your feedback and use complaints as an opportunity to improve our services.